AI Receptionist pricing
Setup fee, monthly retainers and add-ons
All plans require the once-off setup fee. Prices are VAT exclusive.
Once-off setup
R3,500 once-off setup fee
The setup fee covers building and launching your AI receptionist.
What the setup fee includes
- A custom AI receptionist built for the business
- Branded voice persona with the business name
- A full knowledge base covering services, hours, FAQs and team
- Google Calendar appointment booking integration
- Post-call SMS confirmation to callers
- Call transfer rules to the team
- Testing, quality assurance and go-live support
Monthly retainers
Compare the monthly plans
Every plan includes a dedicated South African phone number, appointment booking, post-call SMS confirmations, call transfer and after-hours answering.
Starter
- Monthly price
- R1,450
- Included call minutes
- 200 min/mo
- Dedicated SA phone number
- Included
- Appointment booking (Google Calendar)
- Included
- Post-call SMS confirmations
- Included
- Call transfer to staff
- Included
- After-hours answering
- Included
- Monthly call analytics report
- Not included
- WhatsApp / CRM integration
- Not included
- Priority support
- Not included
- Overage (per minute over limit)
- R4/min
Professional
- Monthly price
- R2,200
- Included call minutes
- 400 min/mo
- Dedicated SA phone number
- Included
- Appointment booking (Google Calendar)
- Included
- Post-call SMS confirmations
- Included
- Call transfer to staff
- Included
- After-hours answering
- Included
- Monthly call analytics report
- Included
- WhatsApp / CRM integration
- Not included
- Priority support
- Not included
- Overage (per minute over limit)
- R3.50/min
Enterprise
- Monthly price
- R3,500
- Included call minutes
- 800 min/mo
- Dedicated SA phone number
- Included
- Appointment booking (Google Calendar)
- Included
- Post-call SMS confirmations
- Included
- Call transfer to staff
- Included
- After-hours answering
- Included
- Monthly call analytics report
- Included
- WhatsApp / CRM integration
- Included
- Priority support
- Included
- Overage (per minute over limit)
- R3/min
Pricing terms
All plans require the once-off setup fee.
Prices are VAT exclusive.
Add-ons
Optional add-ons
CRM integration (e.g. HubSpot, Salesforce)
R1,200 once-off
WhatsApp Business integration
R1,000 once-off
Missed Call Outbound Callback Automation
R800 once-off
Multi-language agent (add Afrikaans, French, Portuguese, etc.)
R900 once-off
Second Agent / Department Line
R1,500 setup + R800/mo
Branded Receptionist Name & Voice Customisation
R500 once-off
Onboarding
From agreement to go-live
Four steps, with the onboarding call and build period as set out below.
- 1
Sign & Pay Setup Fee
Building of the custom AI receptionist begins immediately after the agreement is signed.
- 2
Onboarding Call (30 min)
Besona collects business details, services, FAQs and calendar access.
- 3
Build & Test (3–5 days)
Besona configures, trains and rigorously tests the agent before go-live.
- 4
Go Live
The AI receptionist goes live to answer calls; Besona monitors the first week closely.
Plan your AI receptionist
Talk to Besona about your call volumes and the plan that fits, and we will confirm setup and monthly costs.